Returns & Exchanges
At Dubai Perfume Shop, we want you to be completely satisfied with your fragrance purchase. If you are not entirely happy with your order, you may return unopened and unused items within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Authorization.
Secure Packaging
Carefully pack the perfume in its original, unopened cellophane wrapping and box to ensure it is not damaged during transit.
Ship the Item
Send your package to our Dubai warehouse using a tracked courier service to ensure safe and documented delivery.
Receive Your Refund
Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing